Your privacy is important to us. This Policy applies to all of the services offered by Online Therapy Institute, its subsidiaries, and affiliated companies (collectively, Online Therapy Institute’s “services”). If you have any questions about this Policy, please feel free to contact us through our website or write to us at: Chief Privacy Officer, Online Therapy Institute, 9 Lion Well Wynd, Linlithgow, West Lothian, UK. We are registered with the UK Information Commissioner’s Office regarding Data Protection Laws in the UK (Registered company number: SC471447, ICO:00042860690.
Information we collect and how we use it
We offer a number of services that do not require you to register for an account or provide any personal information to us, such as accessing psychoeducational information found on Online Therapy Institute. In order to provide additional services, however, we may collect the following types of information:
- Information you provide – When you sign up for a Online Therapy Institute Account or other Online Therapy Institute service that requires registration (e.g., for facebook pages, blog responses, etc.), we ask you for personal information (such as your name, email address and an account password).
- Server log information – When you use Online Therapy Institute services such as the e-learning platform our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
- User communications – When you send email or other communication to Online Therapy Institute, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We do NOT share user information with third parties.
- Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to Online Therapy Institute in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies. Online Therapy Institute may sometimes may offer content that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. Online Therapy Institute will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.
- Links – Online Therapy Institute may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
- Purchases – Online Therapy Institute collects information including payment information through Paypal.
- Providing our products and services to users, including the display of customized content and advertising;
- Auditing, research and analysis in order to maintain, protect and improve our services;
- Ensuring technical functioning
- Developing new services.
You can find more information about how we process personal information by referring to the privacy notices for particular services.
Choices for personal information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
You can decline to submit personal information to any of our services, in which case Online Therapy Institute may not be able to provide those services to you.
Online Therapy Institute only shares personal information with other companies or individuals outside of Online Therapy Institute in the following limited circumstances:
- We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
- We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Online Therapy Institute, its users or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.
Please contact us at the address below for any additional questions about the management or use of personal data.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Online Therapy Institute employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Online Therapy Institute processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use Online Therapy Institute services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.
Online Therapy Institute regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Online Therapy Institute’s treatment of personal information by contacting us through this web site or by writing to us at: Chief Privacy Officer, Online Therapy Institute, 9 Lion Well Wynd, Linlithgow, West Lothian, Scotland, UK, EH49 7EL.
When we receive formal written complaints at this address, it is Online Therapy Institute’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Online Therapy Institute and an individual.
Changes to this policy